Navigating Our Product Return Policy

Buying unique, handcrafted gifts and home decor online can be exciting. But sometimes, things don’t fit or match expectations. That’s why understanding our easy return policies guide is key. It helps you shop with confidence. Here, I break down what you need to know about returning items smoothly.

Easy Return Policies Guide - What You Need to Know

Returns can feel tricky. But with clear steps, it’s simple. Our goal is to make returns hassle-free. Here’s what I want you to keep in mind:

• Check the condition of the item. It should be unused and in original packaging.

• Keep your receipt or order confirmation handy.

• Start the return process within the allowed time frame.

• Use the original shipping method if possible.

• Follow the instructions on the return form carefully.

  
  

These points help speed up your return and refund. Knowing this upfront saves time and frustration.

Parcel ready for return shipping

What is the Standard Return Policy?

Most items can be returned within 14 days of delivery. This is standard for many handcrafted goods. Here’s how it works:

1. Notify us within 14 days that you want to return.

2. Send the item back within 14 days after notification.

3. Ensure the item is in original condition.

4. Refunds are processed after we receive and inspect the item.

   
   

Some exceptions apply. For example, personalised or custom-made items may not be returnable. Always check the product details before buying.

How to Start a Return

Starting a return is straightforward. Follow these steps:

• Visit the refunds page.Refunds

• Fill out the return request form.

• Print the return label if provided.

• Pack the item securely.

• Drop it off at the designated courier.

  
  

Keep proof of postage until your refund is confirmed. This protects you if the parcel goes missing.

Return label on parcel

Tips for a Smooth Return Experience

To avoid delays or issues, consider these tips:

• Inspect items as soon as they arrive.

• Contact customer service quickly if there’s a problem.

• Use tracked shipping for returns.

• Keep all packaging materials until you’re sure you want to keep the item.

• Read the return policy carefully before purchasing.

  
  

These small steps make the process easier for everyone.

What Happens After You Return an Item?

Once we receive your return, here’s what happens:

• We inspect the item for condition.

• If all is well, we process your refund.

• Refunds usually take 5-7 working days to appear in your account.

• You’ll get an email confirmation when the refund is done.

  
  

If the item is damaged or not in original condition, we may contact you. Sometimes partial refunds apply.

Why Our Return Policy Matters

Our easy return policies guide reflects our commitment to customer satisfaction. We want you to feel confident buying unique, artisan-made gifts. Returns are part of that trust. Clear policies protect both you and us.

We understand handcrafted items are special. So we handle returns with care and respect. This helps build a community of happy customers who appreciate quality and charm.

Final Notes on Returns

Remember these key points:

• Act quickly if you want to return.

• Keep items in original condition.

• Use the official return process.

• Check the product return policy for details.

  
  

Following these steps ensures a smooth return. It keeps your shopping experience positive and stress-free. Enjoy finding those perfect handcrafted treasures with peace of mind.