FAQ
Frequently asked questions
We dispatch all purchases within five working days.
We ship all purchases via 2nd class Royal Mail. We obtain a certificate of posting for all parcels. Your purchase may arrive in recycled packaging to reduce costs and save waste.
We only ship to UK destinations: England, Scotland, and Wales.
You may return an item if it is not what was ordered or if it is faulty or damaged.
We prioritize your privacy. We only collect personal information you provide and do not share it with third parties. We use cookies to enhance your browsing experience.
Your wool felt item is decorative and should not be washed or dry cleaned. Remove dust with a gentle brush or light vacuum.
We accept credit cards, debit cards, PayPal, Google Pay, and Apple Pay. All transactions are conducted in GBP.