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FAQ
Frequently asked questions
We dispatch within five working days.
We use 2nd class Royal Mail. Certificate of posting for all parcels. Your purchase may arrive in recycled packaging to save costs and reduce waste.
We ship to England, Scotland, and Wales only.
You may return an item if it is not what was ordered or if it is faulty or damaged.
We prioritize your privacy. We collect only the personal information you provide. We do not share it with third parties. We use cookies to enhance your browsing experience.
Your wool felt item is decorative. Do not wash or dry clean. Remove dust with a gentle brush or light vacuum.
We accept credit cards, debit cards, PayPal, Google Pay, and Apple Pay. All transactions are conducted in GBP.
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