Question 1

When do we post?

Accepted Answer

Dispatch within five working days.

Question 2

How do we ship?

Accepted Answer

2nd class Royal Mail. Certificate of posting. Recycled packaging to save costs, reduce waste.

Question 3

Where do we ship?

Accepted Answer

England, Scotland, and Wales only.

Question 4

Can I return a product?

Accepted Answer

You may return an item if it is not what was ordered or if it is faulty or damaged.

Question 5

How do we handle info?

Accepted Answer

We prioritize privacy. Collect only provided info. No sharing with third parties. Cookies enhance browsing.

Question 6

Care for wool felt?

Accepted Answer

Decorative only. No wash or dry clean. Dust with gentle brush or light vacuum.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, PayPal, Google Pay, and Apple Pay. All transactions are conducted in GBP.

With Thread
N Needle

FAQ